1. A non-refundable / transferable deposit of £50 per booking or balance of fees which ever is less is required to secure a booking balance to be paid in advance or on arrival.
2. In the event of a cancelled booking where the balance has been paid in advance will be subject to a full refund less deposit.
3. No refunds for dogs collected earlier than the departure date.
4. A non-refundable deposit / transferable deposit of £100 per booking or balance of fees (which ever is less) is required for Christmas bookings. Any booking including any of the following dates is considered a Christmas booking; 25th December, 26 December and 1 January. Daily rate applicable is double for 25 December, 26 December and 1 January. The balance is to be paid in advance or on arrival.
5. All dogs must be fully vaccinated including Kennel Cough to be given 10 days prior to arrival. We have the right to refuse any dog wing brought into this kennel without a valid Kennel Cough Certificate. The current certificates for all vaccinations must be shown on arrival.
6. We also reserve the right to refuse any dog which we believe looks to be in poor Health. If at any time during your dog's stay at Venery Lodge whereby a Veterinary Surgeon is required to be called if necessary, the Account is to be paid by owner of the dog.
7. Clean bedding, rugs, towels,toys etc are to be supplied by the customer. Venery Lodge Kennels will not be held responsible for any damage.
8. We reserve the right to use images and videos of guests on our social media and website.
9. Whilst every possible care and attention is given to each animal boarded at Venery Lodge, we cannot be held responsible for loss, either from illness or other cause.
10. No dog will be accepted which has visited another Kennel for any reason at all (including grooming in the previous 14 days) The health of the dogs left in our care is of paramount importance to us.
11. At Venery lodge boarding kennels we are a fully licensed boarding kennels located in the village of Toller Porcorum in Dorset between Dorchester and Yeovil.